Privacy Policy

Effective Date: 19/09/2025

Last Date: 19/09/2025

At Grampian Translation Services (GTS), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you engage our services.

1. Who We Are

Grampian Translation Services Ltd (“we”, “our”, “us”) provides translation, interpreting, legalisation, and related language services. We are registered in [Scotland/UK] and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

  • Identity data: name, date of birth, contact details.
  • Document data: documents you submit for translation or legalisation (e.g. certificates, contracts).
  • Transaction data: payment information and billing details.
  • Technical data: IP address, browser type, and website usage statistics.

3. How We Use Your Information

We may collect and process the following personal data:

  • Processing and delivering translations, notarisation, and apostille/legalisation services.
  • Communicating with you regarding your project.
  • Issuing invoices and processing payments.
  • Complying with legal and regulatory requirements.

We may collect and process the following personal data:

4. Sharing of Information

We do not sell or trade your data. We may share limited data only with:

  • Accredited translators or notaries directly working on your project.
  • The Foreign, Commonwealth & Development Office (FCDO), consulates, or relevant legal authorities for apostille/legalisation purposes.
  • Service providers such as couriers or secure payment processors.

All third parties are bound by confidentiality and data protection obligations.

5. Data Security

  • Documents are transferred and stored using secure systems.
  • Access is restricted to authorised staff and linguists.
  • Digital data is encrypted, and physical documents are handled with care.
  • Files are retained only as long as necessary and then securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

  • Accredited translators or notaries directly working on your project.
  • The Foreign, Commonwealth & Development Office (FCDO), consulates, or relevant legal authorities for apostille/legalisation purposes.
  • Service providers such as couriers or secure payment processors.

To exercise any of these rights, please contact us at [insert email address].

7. Data Retention

We retain personal data only as long as necessary to fulfil the purpose of processing, meet legal requirements, or resolve disputes. After this, all data is securely deleted or anonymised.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Grampian Translation Services Ltd
7 Queen’s Gardens
Abnerdeen AB15 4EH

Email: info@grampian-translation.co.uk
Phone: +44122429145

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO)in the UK.